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KNOWLEDGE MANAGEMENT SOFTWARE

Effectively Manage Organizational Knowledge

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Don’t just manage your knowledge, maximize it. Take the expertise that’s scattered across spreadsheets, inboxes, chats, and transitioning employees, and centralize it with a knowledge management system that connects people with knowledge.

Get More Value from Your Knowledge

Improve Access to Knowledge

Make it easy to find accurate information quickly using AI search, AI chatbot assistants, and a handy mobile app.

Find Answers Faster

Structure Your Knowledge

Capture best practices, FAQs, and ongoing learnings using knowledge sharing software that supports interactive blogs, forums, and wikis. 

Integrate with All Knowledge Sources

Iterate and Evolve

Share knowledge repositories with other contributors to benefit from collective expertise as you manage and update your resources with transparent version control capabilities.

Work Across Teams

Support Compliance

Draw attention to key policies and compliance resources so that everyone understands the expectations, even as the evolve.

Communicate with Everyone

Solutions for Stronger Knowledge Management

Brand Knowledge Base
Customer Knowledge Base
Governance Center
IT Help Desk
Marketing Knowledge Base
Pricing Knowledge Base
Product Knowledge Base
RFP Center
Vendor Knowledge Base

Work Smarter

  • Publish and update brand guidelines
  • Manage and share brand assets and photography
  • Facilitate brand approvals
  • Locate brand experts and communicate with reviewers
  • Submit brand questions and create a forum for FAQs

Excite Customers

  • Organize stories in an easy-to-browse wiki channel
  • Create templates for a quick and easy submission and publishing process
  • Download customer stories and logos from folders
  • Read customer news via the blog or newsfeed

Stick to the Rules

  • Publish policies as wiki pages with version control
  • Broadcast messages about policy or legal updates
  • Enable commenting and approvals on policies
  • Track activity on each page with an audit trail
  • Create a newsfeed for governance team updates

Answer Questions without Repeating Yourself

  • Submit and monitor support tickets
  • Build a knowledge base of IT policies
  • Locate IT team members
  • Search policies and procedures
  • Create a support community

Strengthen Your Brand

  • Announce new campaigns and distribute shareable assets
  • Store or archive materials from past campaigns
  • Link to your latest blogs, social posts, and PR
  • Share key campaign dates with the sales team
  • Search for marketing collateral related to a topic

Sell with Confidence

  • Store pricing information in searchable wikis
  • Consolidate approved pricing resources
  • Add forums for pricing Q&A with experts
  • Highlight the most recent pricing changes
  • Archive outdated pricing documents
  • Enable faster customer response times

Understand the Product

  • Share product releases on the Product News blog
  • Add forums for product questions and ideas
  • Store product details in searchable wiki articles
  • Upload product roadmap documents
  • Showcase your product teams

Win Big Deals

  • Upload document templates, resources, and past submissions
  • Share approved responses and supporting assets
  • Document the process for a winning RFP response
  • Publish key dates to keep the process on track
  • Add a request form to find answers and expertise

Securely Share Knowledge

  • Outline procurement guidelines and processes
  • Create a searchable directory of approved vendors
  • Store request templates and key documents
  • Publish news on the Vendor News blog
  • Use quick links to drive to frequent resources and forms

Find Knowledge Faster

Search, Smarter

Get more from your organizational knowledge by making policies, files, and knowledge easy to find, even if they’re dispersed across multiple apps. From project files to safety policies, everyone has instant access to high quality information.

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Give Everyone an Assistant

Find answers faster with an AI-powered digital assistant for every employee. Ask questions or assign simple tasks through a chatbot interface, and get dependable answers from multiple business systems without switching between apps or bothering coworkers.

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Centralizing knowledge to achieve shared goals

[Igloo] is our single source of truth for corporate information, knowledge, videos, and everything else Parkland.
Larissa M.
Manager, Employee Engagement
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Best-in-Class Support

Igloo’s best-in-class support includes access to the staff and services that to build tailored knowledge management solutions that will keep your organization informed and aligned.

EXPLORE SERVICES & SUPPORT

Maintain knowledge. Add efficiency.

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